Society for Industrial and Applied Mathematics (SIAM)

Customer Service Assistant

Society for Industrial and Applied
Phildelphia, Pennsylvania, United States
25 days ago

Description

The Society for Industrial and Applied Mathematics (SIAM) is looking for an enthusiastic and congenial person to fill the position of Customer Service Assistant. The position includes receptionist duties welcoming SIAM members, volunteers, and other guests when they visit the office along with handling daily responsibilities for a variety of SIAM support and customer service needs. The position is required to work in the office.

Duties include overseeing customer service email boxes to ensure problems/issues are promptly handled, answering phone calls, tracking office attendance, greeting visitors, sorting and distributing mail, providing assistance with order entry and set up, updating customer information, processing membership packets along with other special projects as assigned.

The ideal candidate must demonstrate professionalism and responsiveness to customers and staff and must possess the ability to learn and understand database functionality as it applies to their job. The candidate must have excellent verbal and written communication skills and be a team person willing to take the initiative and make the extra effort to always provide excellent customer service. This position requires punctuality and a strong work ethic.



Requirements

Qualifications:

Two years front desk, customer service experience, bachelor’s degree a plus

Excellent verbal and written communication skills

Ability to work independently and have excellent time management skills

Must be punctual daily

Proficient in MS suite, technology savvy, experience working in Personify or association software a plus.

Ability to proactively problem solve and assess big picture organization needs

To apply provide a cover letter along with your resume to cassetti@siam.org.

The Society for Industrial and Applied Mathematics (SIAM) is an international community of 14,500+ individual members. Almost 500 academic, manufacturing, research and development, service and consulting organizations, government, and military organizations worldwide are institutional members. SIAM was incorporated in 1952 as a nonprofit organization to convey useful mathematical knowledge to other professionals who could implement mathematical theory for practical, industrial, or scientific use. SIAM continues today to advance the application of mathematics and computational science to engineering, industry, science, and society.

SIAM offers a competitive salary and a comprehensive benefits package. The position is full time and is expected to work in the office. SIAM is an Equal Opportunity Employer.       

Job Information

  • Job ID: 62937171
  • Location:
    Phildelphia, Pennsylvania, United States
  • Position Title: Customer Service Assistant
  • Company Name For Job: Society for Industrial and Applied
  • Economic Sector: Non-Profit
  • Job Function: Other
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: BA/BS/Undergraduate
  • Min Experience: 1-3 Years
  • Required Travel: None
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